Edtech Startups in Los Angeles

The Human Resources Business Partner (HRBP) is responsible for a broad range of administrative functions with a primary focus on efforts related to employee relations, onboarding/ offboarding, employee development and HR policies/procedures. She/he will offer guidance to decision-makers and leaders through the lens of HR. The HRBP will need to be comfortable moving between strategy and execution, depending on current needs in our quickly scaling

We’re seeking an ambitious Operations Coordinator to join our fast-growing team. This role touches every part of the business and is a great opportunity for anyone looking for hands-on experience in a dynamic and supportive startup environment.

· Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. · Provide prompt and innovative solutions to level 1 support tickets. · Escalate level 2 and level 3 tickets to the Manager, IT Service Operations with accurate descriptions of the problem and previously attempted solutions. · Ensure that all service is delivered promptly and courteously. · Setup workstations for batches of new employees each week. · Technical troubleshooting support for employees. · Maintain accurate records of IT Assets deployed and in-stock. · Document, review, and improve existing or new procedures and workflows. · Respond to client support request tickets, calls, and emails. · Train employees on system and application use. · Follow up with users, provide feedback and see problems through to resolution.

As a Product Manager, you will be the loudest advocate for your users. You will use your business and technical acumen as well as your in depth understanding of your users’ community to: own the product’s vision and strategy, define new features, enhance our platform, and identify and assess new opportunities. You will drive a cross-functional team to ensure our products are innovative, launched successfully, and ever-evolving to exceed users needs. You will also work closely with your fellow Product Managers, ensuring anything we build upholds a unified product platform experience.  

As a Technical Support Representative, you'll support users via email, live chat, and phone/webex and act as the main point of contact for software questions ranging from “Help! I don’t how to create a password!” to “Help! I need to setup GoGuardian for my school district and don’t know where to start!” We're looking for a highly technical, organized go-getter and problem-solver who wants to delight our customers by providing accurate and efficient solutions while maintaining GoGuardian’s white-glove support experience. After comprehensive training, you'll play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.