Jobs at First Entertainment Credit Union

Own digital help desk operations, troubleshoot and resolve tier-3 member-facing issues, support releases with QA validation, monitor system performance and App Store feedback, track member impact metrics, and drive iterative improvements across digital channels and products while collaborating with cross-functional stakeholders.

Review alerts and transaction activity across payment channels, investigate and document fraud cases, communicate with members, escalate and coordinate with internal teams, maintain reporting, identify fraud trends, and support process improvements and rotating weekend coverage.

Generate and manage a self-sourced residential mortgage pipeline through outside sales, referral cultivation, and community engagement. Advise clients from application to closing, ensure compliance with mortgage regulations, maintain pipeline reporting, and represent the credit union at events and seminars to drive referral activity.

Lead CineFi marketing strategy and execution across acquisition, engagement, retention, loyalty, and partnerships. Own promotional campaigns, P&L support, agency management, A/B and multivariate testing, analytics-driven optimization, and cross-functional alignment to drive member growth and measurable business outcomes.