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A career within Oracle Consulting services, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalize on business opportunities. We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of finance, operations, human capital, customer, and governance, risk and compliance.
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The Digital Contact & Services Director will lead teams to innovate data analytics services, focusing on customer engagement through AI and Contact Center solutions. Responsibilities include design, delivery lifecycle management, coaching, and aligning technology with strategic business goals. The role ensures regulatory compliance and fosters effective client relationships to optimize operational efficiencies.
The Digital Contact & Services Director will lead efforts in data analytics to drive insights and strategic outcomes for clients. Key responsibilities include managing teams focused on Contact Center AI solutions, improving operational efficiencies, and fostering relationships with stakeholders to ensure alignment with organizational goals. This includes overseeing end-to-end solution delivery and mentoring staff.
As a Digital Contact & Services Manager, you'll lead a team to design and implement AI solutions for contact centers, analyze data for insights, and develop strategies to enhance customer engagement. Responsibilities include managing projects from ideation to deployment, coaching team members, and addressing client needs effectively.