Top Tech Jobs & Startup Jobs in Los Angeles, CA

Support technical and operational onboarding of new customers to the Turquoise platform: configure revenue cycle and analytics, complete project management tasks, execute onboarding playbooks with the Implementation Manager, and validate customer data during initial setup.

Act as primary contact for partners, troubleshoot and resolve integration issues, coordinate internal teams to meet partner needs, and report partner satisfaction and process gaps to leadership to maintain long-term relationships.

Manage a portfolio of SMB accounts as a trusted advisor: gather customer feedback for Product, lead renewals, identify expansion opportunities, run Quarterly Business Reviews, and measure/report Turquoise's business impact on clients.

Serve as primary contact for patient inquiries, collect and analyze patient feedback to drive improvements, collaborate with clinical and operations teams, and track/report patient satisfaction metrics.

Manage client implementations from sales handoff through onboarding completion within 30 days; maintain playbooks, report on implementation pipeline, identify and resolve roadblocks, and coordinate kickoff and transition to Customer Success Managers.

Support post-sales customer lifecycle including onboarding, renewals, and ongoing engagement. Develop account plans, run customer meetings and feature training, liaise with Engineering/Product, and identify churn risks to improve retention.

Provide empathetic, high-quality support via email, chat, and phone. Troubleshoot technical and account issues, document interactions in CRM (Zendesk/Salesforce), and escalate complex problems to internal teams.