Support post-sales customer lifecycle including onboarding, renewals, and ongoing engagement. Develop account plans, run customer meetings and feature training, liaise with Engineering/Product, and identify churn risks to improve retention.
Description: Supports the post-sales customer lifecycle, focusing on onboarding, renewals, and long-term engagement.
Responsibilities:
Assist in developing strategic account plans to enhance retention.
Own customer meetings and follow-ups regarding new feature training.
Act as a liaison between customers and internal Engineering or Product teams.
Proactively identify and communicate potential customer churn risks.
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