Top Customer Success Jobs in Los Angeles, CA

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own strategic enterprise client relationships through the post-sale lifecycle, driving adoption, renewals, measurable outcomes, and expansion. Lead success planning, QBRs, customer pilots, executive presentations, and data analysis across senior living communities. Translate customer feedback into actionable priorities for Product, Engineering, and Support while strengthening staff engagement through regular onsite visits. Travel is expected approximately 20%.

Advise strategic customers on adopting GitLab’s DevSecOps platform and achieving business outcomes. Responsibilities include creating success plans, driving adoption, retention, expansion, and satisfaction, providing technical enablement on Git, CI/CD, and DevSecOps, coordinating escalations, and collaborating with Product, Engineering, Sales, Support, and Professional Services. The role manages a customer portfolio and guides stakeholders through onboarding, maturity improvements, training, and platform utilization.

Manage high-volume inbound and outbound customer engagements for SMB accounts, focusing on retention, value realization, contract and pricing discussions, objection handling, and customer outcomes. Use account data and internal tools to inform decisions, document interactions, maintain service levels, surface customer insights, and collaborate with Sales, Support, Product, and Finance to resolve issues and improve the Toast experience.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Advises enterprise MongoDB customers on complex technical deployments, driving adoption, retention, revenue realization, advocacy, and long-term business outcomes. Manages strategic account portfolios, leads business reviews, forecasts customer health, coordinates cross-functional resources, and identifies expansion opportunities. Builds senior stakeholder relationships, influences product strategy through customer insights, mentors teammates, supports hiring and onboarding, and applies AI fluency to improve customer engagement and operational efficiency.

Manage a portfolio of approximately 1,000 SMB and mid-market restaurant accounts, helping customers adopt Otter’s technology, improve performance, and prevent churn. The role supports upselling and cross-selling, handles customer inquiries and escalations, maintains service levels, communicates product updates, and collaborates with Customer Success Managers on account priorities and product improvements.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Build and maintain customer success operating models, lifecycle stages, onboarding workflows, account segmentation, health reporting, dashboards, and alerts. Develop repeatable programs for adoption, business reviews, renewal-risk escalation, and retention measurement. Partner with customer success managers to improve processes, investigate data quality, define useful metrics, and implement practical workflow changes.

Own enterprise customer outcomes from deployment through renewal, leading onboarding, integrations, user training, adoption, account expansion, and customer feedback. Build scalable onboarding playbooks, health metrics, and support processes while partnering with founders, sales, product, IT, and InfoSec. The role requires managing enterprise accounts, driving successful AI software adoption, identifying risks and expansion opportunities, and helping define the customer success function.

Owns the long-term success, retention, and expansion of mid-market and enterprise customers. The role develops success plans, drives onboarding and adoption, manages churn risk, builds executive relationships, supports renewals, and partners cross-functionally with Sales, Support, Product, and Engineering. The Senior Customer Success Manager also uses customer data to guide decisions, influences product priorities, contributes to success processes, and mentors junior CSMs.

Provide technical customer support for Final Draft desktop, mobile, and cloud applications through Zendesk tickets and live chat. Troubleshoot software, licensing, account, operating system, and collaboration issues; guide customers; document resolutions; escalate defects through Jira; maintain knowledge resources; collect feedback; and test beta releases. Support enterprise and education users while identifying recurring issues and improving support processes.