Top Customer Success Jobs in Los Angeles, CA

Lead executive-level customer relationships to drive adoption of PagerDuty products, deliver measurable business value, and mitigate risk. Create and execute adoption and ROI plans, guide process/people change, coordinate cross-functional post-sales teams, and facilitate reviews, trainings, and strategic engagements. Forecast renewals and expansion while representing customer needs to product and sales teams. Travel up to 25% for in-person meetings.

Manage a portfolio of customers to drive adoption and value of RapidScale solutions. Develop success plans, monitor health and usage, lead onboarding and renewals, coordinate cross-functional teams to resolve issues, conduct business reviews, identify expansion opportunities, and improve processes to boost retention and customer outcomes.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Serve as primary client contact and strategic advisor for veterinary accounts. Host meetings, track action items, manage catalog updates and campaigns, deliver performance analyses and presentations, coordinate with product/engineering and onboarding, and nurture corporate relationships to drive loyalty and platform adoption.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

The role involves supporting enterprise sellers through data synchronization, building enterprise-grade systems, collaborating across teams, and improving customer support tooling.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

Manage a large portfolio of payroll customers to prevent churn, drive renewals and expansion, resolve technical escalations, deliver adoption trainings, advocate product improvements, and partner cross-functionally to improve payroll and tax workflows and customer outcomes.

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Lead and build Dynatrace's Public Sector post-sale organization (Customer Success, Professional Services, Technical Support) for US Federal, SLED, and Americas customers. Drive retention and growth, ensure FedRAMP/security/compliance, deliver operational excellence (NRR, CSAT, MTTR), scale delivery using AI and Salesforce tooling, partner cross-functionally, and manage cleared-personnel and support operations across the region.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Manage assigned accounts to ensure client satisfaction and adoption of SailPoint products. Act as customer advocate and consultant, provide coaching on IdentityIQ and identity management best practices, monitor account health, identify expansion opportunities, report status to leadership, and drive contract renewals.

Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.