Top Customer Success Jobs in Los Angeles, CA

Manage a portfolio of commercial customers, drive platform adoption, deliver success plans and executive business reviews, monitor account health, and address customer risks. Serve as a product expert, train customers, map workflows to software functionality, coordinate cross-functional support, and identify retention, referral, and expansion opportunities. Contribute to customer success playbooks, segment insights, and best practices in a fast-paced software startup.

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Leads a Customer Resilience team supporting enterprise accounts throughout onboarding, adoption, growth, renewal, and escalations. Responsibilities include hiring, coaching, performance management, account strategy, customer health oversight, renewal and adoption targets, process improvement, cross-functional collaboration, executive escalation management, and reporting portfolio metrics to senior leadership.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Onboard enterprise and education customers, conduct product setup, demonstrations, training, and ongoing relationship management. Monitor customer health and usage, resolve issues with Technical Support, and drive satisfaction, adoption, and retention. Collaborate with sales, marketing, technical operations, third-party providers, and customers on demonstrations, testing, documentation, trade shows, and service delivery. Lead internal product training and travel frequently for customer visits and training.

Drive adoption of a self-service livestream shopping platform among agencies and enterprise brands. Design onboarding and enablement programs, lead workshops, create scalable educational resources, monitor activation and adoption metrics, develop streaming strategy frameworks, and identify customer champions. Partner cross-functionally with Product, Engineering, Sales, Marketing, and Brand Success to address adoption barriers, influence product improvements, and scale the program internationally. This is a senior individual contributor role with no direct reports.