Provide empathetic, high-quality support via email, chat, and phone. Troubleshoot technical and account issues, document interactions in CRM (Zendesk/Salesforce), and escalate complex problems to internal teams.
Description: Provides high-quality, empathetic support to help customers navigate the Turquoise platform and resolve account issues.
Responsibilities:
Respond to inquiries via email, chat, and phone.
Troubleshoot and resolve technical or account-related problems.
Maintain detailed records of customer interactions in CRM tools like Zendesk or Salesforce.
Escalate complex issues to appropriate internal teams.
Top Skills
Zendesk,Salesforce
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
