Top Tech Support Jobs in Los Angeles, CA

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Owns the end-to-end technical support function for a B2B SaaS platform, including triage, troubleshooting, root-cause analysis, customer communication, knowledge-base development, self-service enablement, SLA definition, proactive monitoring, and product feedback. The role builds tiered support programs, documents resolutions, partners with engineering and product teams, and uses issue data to reduce recurring customer problems.

Provides escalated technical support for AI infrastructure across Linux, Docker, NVIDIA GPUs, CUDA, networking, storage, virtualization, and host configurations. Diagnoses complex workload and performance issues, supports supplier onboarding, develops Python and Bash automation, and maintains runbooks and knowledge articles. Collaborates with engineering on systemic platform problems, assists TensorFlow and PyTorch users, and provides L1 overflow coverage through an on-call rotation.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Supports construction inspectors by handling project paperwork, assisting with inspections, conducting field observations, reporting findings, coordinating with contractors and project personnel, and following up on documentation. May also perform underground storm-drain inspections, investigate illicit connections, process permit applications, enter data, and provide customer service. Construction knowledge requirements increase from Level 1 through Level 3.

Provides Tier 2 technical support for Windows and macOS environments, including hardware, software, printers, telecommunications, Microsoft 365, Active Directory, Exchange, VPN, and remote access tools. Handles help desk requests, troubleshooting, device imaging, onboarding, user administration, documentation, training materials, escalations, preventative maintenance, and process improvements. Requires occasional overnight travel, hybrid onsite work, after-hours support, and on-call participation.

Provides remote, customer-facing technical support for healthcare end users and care center devices. Troubleshoots hardware, software, operating systems, endpoint protection, and business applications; manages high-volume cases through resolution; documents interactions and solutions; meets service-level and productivity standards; supports care center implementations; identifies recurring issues and process improvements; and collaborates with cross-functional teams while maintaining HIPAA compliance.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Provides high-touch technical support to enterprise clients through phone, chat, community portals, and escalations. Troubleshoots complex issues involving access management, connections, reporting, and syndication; documents solutions using KCS practices; and leverages AI and automation to improve efficiency. The role manages support queues and KPIs, collaborates across teams, supports onboarding, develops product expertise, and provides feedback to Product and Engineering.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Provides advanced technical support to customers through phone, email, chat, social media, SMS, and AI-assisted channels. Troubleshoots security equipment and software issues, guides customers through setup and diagnostics, creates and processes service cases, updates Alarm.com accounts, documents interactions, and schedules service visits when necessary. Requires strong communication, decision-making, organization, customer service, and technical troubleshooting skills, along with Microsoft Office knowledge and completion of company certifications and training.

Provide phone and email support to Ting customers, troubleshoot technical issues to root cause, document solutions, liaise with customers and partners, and support Engineering with software and hardware testing. Maintain internal and external documentation while helping ensure reliable service delivery. The role includes rotating shifts covering nights, weekends, and holidays.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Provides frontline technical and product support through ticketing systems, phone, and email. Troubleshoots customer issues, manages multiple cases, collaborates with Customer Success, Product, and Development teams, and contributes to product improvements. Creates knowledge-base articles, FAQs, training materials, and other self-service resources while supporting feature testing and maintaining clear customer communication.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

Provides first-line technical support for SkinHealth Systems devices through phone, email, and escalation queues. Diagnoses issues, coordinates field service dispatches and RMAs, tracks repairs, maintains accurate support records, audits documentation, analyzes recurring trends, and collaborates with repair, manufacturing, and education teams. The role also supports escalated cases and training for internal and external stakeholders.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.