Top Tech Jobs & Startup Jobs in Los Angeles, CA

Conduct warm introductory calls with readers, identify compelling community story ideas, recommend appropriate content opportunities, and gather referrals to readers and local businesses. Maintain accurate opportunity records in monday.com, review AI-generated notes, and provide clear handoff details to content production teams. Build trust, listen actively, document preferences, establish next steps, and follow up on commitments in a fully remote environment.

Provides first-line help desk support for global customers, managing incidents, desktop support, proprietary applications, service tickets, SLAs, escalations, and customer communications. The role involves troubleshooting issues using technical documentation, dispatching service requests, maintaining detailed ticket records, monitoring systems, collaborating with specialists and engineers, and contributing to the knowledgebase.

Own a B2B SaaS customer portfolio across onboarding, adoption, active usage, renewals, and expansion. Guide customers in CRM data integrity, optimize workflows, review configurations, communicate value, handle objections, and identify new use cases. The role requires technical fluency, CRM and data workflow knowledge, proactive problem-solving, and clear communication through chat, email, video, and customer meetings.

Owns the full post-sale customer success function across Vouched’s IDV and KYA products, with primary accountability for net revenue retention. The VP will build and continuously improve onboarding, adoption, renewal, expansion, health monitoring, forecasting, and risk-management processes; lead and coach CSMs and implementation specialists; partner with Product, Sales, and executive leadership; and ensure CRM data accurately reflects customer health, renewal pipeline, and expansion opportunities.

Develop and maintain Python scripts and automated workflows for NLM metadata management. Integrate Alma, OCLC, and other systems through APIs and batch exchanges; process, transform, validate, reconcile, and analyze bibliographic and authority metadata in formats including MARC, XML, JSON, and CSV. Implement logging, exception handling, reporting, and documentation while supporting workflow testing, systems integration, and automation improvements.

Build and maintain backend product features using Python, Django, and relational databases. Develop APIs, asynchronous jobs, integrations, internal tools, and data-processing workflows while using and critically reviewing AI-generated code. Investigate incidents, resolve customer-impacting issues, improve reliability and database performance, and protect data integrity, security, tenant isolation, and auditability. Own work through testing, deployment verification, documentation, and follow-up while collaborating closely on a small engineering team.

Develop, test, maintain, and document software applications supporting government programs. Translate requirements into program specifications, assist with design and code modifications, resolve errors, prepare testing and status reports, and support sustainment lifecycle activities. Collaborate with analysts, designers, developers, testers, project managers, Scrum Masters, and government stakeholders in a remote Agile environment. The role also facilitates team collaboration, quality reviews, conflict resolution, performance reviews, and project quality assurance.

Build and deploy production AI agents using tool-calling LLMs, structured outputs, API orchestration, and streaming responses. Develop evaluation harnesses, monitor quality and traces, and improve reliability, latency, and cost through caching, token budgets, retries, and observability. Create validated agent tools and integrations while collaborating with product, mobile, and backend teams. Own the full lifecycle from prototyping and evaluation through staging, production deployment, monitoring, and continuous improvement.

Supports budgeting, forecasting, financial modeling, variance analysis, and management reporting. Analyzes sales, profitability, pricing, product mix, and operational performance using NetSuite and other data sources. Builds dashboards, validates and reconciles data, documents metrics, and supports Microsoft Fabric and Power BI implementation. Partners with Finance, Sales, Operations, and technical teams to translate business questions into actionable analysis and improve reporting automation.

Supports company-wide learning programs by developing training content, coordinating curriculum improvements, collaborating with subject matter experts, supporting trainers, maintaining training records, evaluating program effectiveness, and fostering employee engagement and continuous learning. The role also mentors employees, monitors training-plan performance, and recommends improvements based on evaluations.