Top Tech Jobs & Startup Jobs in Los Angeles, CA

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Leads the Client Success organization, developing strategy, team performance standards, customer engagement models, retention programs, and revenue-growth initiatives. Oversees customer relationships, health, account planning, renewals, cross-sell and upsell opportunities, and executive-level engagements. Partners closely with Sales and cross-functional teams to resolve issues, improve customer experience, identify account opportunities, and communicate customer insights. Establishes KPIs, monitors performance, and reports retention, growth, engagement, and escalation metrics to executive leadership.

Drives technical pre-sales for Elsevier’s academic information and research intelligence software. Conducts client discovery, designs solutions, delivers tailored demonstrations and presentations, supports tenders, documents requirements in CRM, and communicates product value. Partners with account managers, product, marketing, implementation, and customer success teams to support sales closure, successful handoff, implementation, referrals, and reference customers.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Supports Kenvue’s Customer Accounts team through customer recommendations, sales and promotion analysis, brand and category insights, presentations, partner relationships, and cross-functional growth initiatives. The intern manages multiple projects, tracks business results, and communicates findings to internal and external stakeholders while developing sales and leadership skills.

Leads strategic product marketing for Alkami’s digital banking platform, owning go-to-market strategy, product positioning, messaging, competitive analysis, launch readiness, sales enablement, and partner commercialization. Collaborates with Product, Sales, Marketing, Customer Success, and executive stakeholders to influence roadmap decisions, align narratives, improve adoption, and drive measurable pipeline and business outcomes. The role also develops scalable marketing frameworks and integrates AI into product marketing workflows.

The Senior People and Culture Business Partner advises senior leaders on people strategy, organizational design, workforce planning, performance management, talent development, employee relations, and organizational change. The role uses people data to guide decisions, collaborates with HR specialties on talent programs, leads global HR initiatives, facilitates leadership and team events, and improves people processes in a fast-paced technology environment.

Leads product vision, strategy, roadmap, and execution for the Estimates experience across templates, pricing, and workflows. Drives cross-functional alignment across engineering, design, marketing, sales, and operations; manages dependencies with adjacent product areas; writes detailed requirements; uses research and data to improve user experience; shapes AI direction; monitors KPIs; and mentors product managers.

Own end-to-end customer onboarding for demand response program sites, coordinating data collection, registrations, hardware installation, testing, and cross-functional handoffs. Serve as the primary customer contact, support dispatch events and seasonal updates, monitor site performance, and improve onboarding processes. The role requires managing multiple stakeholders, setting expectations, and maintaining accurate project status throughout the customer lifecycle.

Build and maintain automation-first test coverage for web applications across E2E user flows and REST APIs. Use AI tools such as Claude Code to accelerate test creation, troubleshoot failures, investigate logs, and support root-cause analysis. Collaborate with engineering and product teams on test planning, champion quality and testability, and develop deep product-domain expertise. The role is fully remote with travel required for offsites.