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Leads technical delivery for Salesforce Marketing Cloud engagements, owning solution architecture, data models, integrations, standards, code and configuration review, testing, deployments, and client technical discussions. Builds journeys, automations, data extensions, content, AMPscript, and server-side JavaScript while validating segments and platform capabilities. Uses and governs AI tools for development, documentation, review, and testing. Mentors consultants and supports adoption of Marketing Cloud Next and Data 360.

Lead end-to-end marketing solution architecture for a Salesforce program, including discovery, requirements, journeys, segmentation, consent, data modeling, integrations, testing, and client sign-off. Partner with technical leads across Salesforce Core, Marketing Cloud, Data 360, Agentforce, and enterprise data platforms. Use AI tools to draft and validate requirements and designs, prototype solutions, and review generated work for accuracy. Explain complex solutions to technical and non-technical stakeholders while guiding implementation and change decisions.

Leads Salesforce Marketing Cloud consulting engagements from discovery through client sign-off. Owns requirements, PRDs, scope decisions, UAT, issue triage, and stakeholder approvals. Develops and configures email programs, data extensions, automations, journeys, data models, integrations, and Marketing Cloud instances. Uses AI tools to draft and review requirements, stories, documentation, and tests while ensuring accuracy and accountability. Advises clients on platform best practices, governance, compliance, and solution design.

Build and maintain Salesforce Marketing Cloud Engagement solutions, including journeys, automations, data extensions, content, contact models, AMPscript, and server-side JavaScript. Integrate Marketing Cloud with Salesforce Core and other data sources, validate segments and sends, create tests, and verify journey paths. Support migration toward Marketing Cloud Next and Data 360. Use AI tools to generate and document delivery work while critically reviewing and correcting outputs. Lead client demos, UAT sessions, and technical discussions.

Leads Salesforce consulting engagements by documenting business processes, writing and reviewing user stories, configuring Salesforce declaratively, and creating and executing tests. Facilitates workshops and UAT, secures stakeholder sign-off, leads demos and training, verifies documentation, and supports hypercare. Administers Marketing Cloud instances and integrations while using AI tools to draft delivery artifacts and critically review their accuracy.

Designs and delivers Salesforce Sales Cloud, Agentforce, and Claude solutions through customer discovery, readiness assessment, configuration, validation, go-live, and optimization. Leads workshops, maps business processes to AI workflows, troubleshoots integration and data issues, manages client relationships, supports adoption, and mentors consulting teammates. Engagements run as fast-paced 12-week sprints with flexible scope and direct customer ownership.

Lead customer change readiness, stakeholder engagement, training, and adoption for Salesforce Agentforce and Claude implementations. Develop change management, communications, and enablement plans; facilitate workshops; monitor adoption metrics and business outcomes; identify resistance and improvement opportunities; and coordinate with architects, consultants, sponsors, and delivery leadership across fast-paced 12-week engagements.

Leads technical architecture across concurrent Salesforce, Agentforce, and Claude customer engagements. Responsibilities include discovery, org and security assessment, solution design, integrations, data migration, rapid prototyping, implementation oversight, client workshops, adoption planning, and mentoring architecture teams. The role develops repeatable delivery frameworks and ensures secure, scalable solutions aligned with customer objectives.

Configure, implement, troubleshoot, and optimize Salesforce Sales Cloud and Agentforce solutions during fixed 12-week customer engagements. Lead discovery sessions, workshops, demonstrations, testing, training, adoption efforts, and client status meetings. Translate business requirements into Salesforce configurations and backlog items, collaborate with architects, support deployments, monitor usage, identify enhancements, and mentor junior consultants.

Leads technology architecture for Twilio and CCaaS implementations, defining solutions, roadmaps, estimates, and technical strategies. Develops hands-on applications using React, Redux, Node.js, and potentially TypeScript; creates proofs of concept and supports Agile delivery teams. Collaborates with clients, business stakeholders, offshore teams, and technical staff; leads workshops, resolves risks, mentors architects and developers, and drives architectural standards across projects.