Top Tech Jobs & Startup Jobs in Los Angeles, CA

The Customer Experience Analyst will improve IVR operations through data analysis, optimization methods, and recommendations, focusing on Mandarin-speaking customers.

The CX Business Analyst will design, test, and deliver customer experience solutions, facilitate client sessions, and manage project deliverables.

Manage project delivery for customer experience solutions, ensuring quality, timeline, and budget adherence while maintaining client relationships.

The Engagement Manager will develop client relationships, lead CX solution sales and delivery, and provide leadership to delivery teams.

Design and deliver customer experience solutions, lead implementation teams, define requirements, and mentor technical team members.

The Senior Solution Architect will represent and sell CX solutions, identify customer needs, architect solutions, present demonstrations, and collaborate with teams.

Develop and manage customer experience solutions on GCP, validating deployments, writing queries, and utilizing various technologies for effective cloud solutions.

The IVR Test Engineer will provide testing for large scale IVR applications, mentor QA best practices, write automation scripts, and improve test documentation.

Lead expansion within enterprise accounts by building executive relationships, identifying and closing complex CX and contact-center opportunities, coordinating internal and partner teams, and delivering consultative advisory services to drive multi-year growth and large professional services engagements.

Lead the design and implementation of Google Cloud CX solutions, mentor teams, and ensure high-quality delivery in production environments.