Top Tech Jobs & Startup Jobs in Los Angeles, CA

Analyze IVR caller behavior using SQL and Excel, build Tableau reports to visualize trends, collaborate with stakeholders to improve IVR user flows, and provide data-driven recommendations to enhance caller experience.

Design, implement, and transition Genesys Cloud contact center solutions. Build call flows/IVR in Genesys Architect, develop integrations using APIs/JSON/JavaScript, execute test plans, and follow change control processes while ensuring clear communication and ownership.

Migrate and operate customer experience applications on Google Cloud. Perform lift-and-shift to GCP, deploy and validate releases, manage containerized microservices (GKE/Docker/Terraform), query and configure apps, use Jenkins/git for pre-staging, and troubleshoot Linux/Unix systems with scripting.

Design and deliver user-centered voice IVR experiences: gather requirements, create call flows and VUI specifications, conduct usability testing, tune speech/DTMF applications, support grammar design, and assist sales/marketing with UX methodology materials.

Design, test, and deliver customer experience solutions: produce page/form/service designs and mockups, run JAD sessions, map requirements, write and execute test cases, manage client expectations, and drive project deliverables to completion.

Design, develop, and administer databases and web applications for IVR and call center software. Build cloud-based integrations, write and maintain SQL, and participate in call center analytics system development and integration.