Design and deliver user-centered voice IVR experiences: gather requirements, create call flows and VUI specifications, conduct usability testing, tune speech/DTMF applications, support grammar design, and assist sales/marketing with UX methodology materials.
About Us
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Gather requirements for and design speech and DTMF IVR applications
- Create call flow diagrams and voice user interface design specifications
- Work collaboratively with peers and customers to create user-centered IVR designs
- Conduct usability testing
- Tune applications for optimum performance
- Support speech scientist in grammar design and tuning
- Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology
Background and Skills
- 5+ years professional experience as a user interface designer
- Linguistics, cognitive psychology, or behavioral sciences
- Computer science experience a plus
- Excellent verbal and written communication skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Home-based, client-facing account executive responsible for local retail ad sales, new business development and account management. Develops proposals, presents market research, coordinates with internal teams, manages contracts/schedules/collections, maintains CRM records and sales forecasts, and meets annual revenue targets. Requires in-person client meetings, prospecting, and flexible hours.
Top Skills:
Freewheel
Cloud • Information Technology • Security • Software • Cybersecurity
Lead technical engagements with major accounts: deliver product demos, gather requirements, design evaluations and custom configurations, and guide customers through successful proof-of-concept and deployment activities for Zscaler cloud security solutions.
Top Skills:
Cloud-NativeDnsFirewallsRoutingTcp/IpVpnZscaler Zero Trust Exchange
Digital Media • Information Technology • News + Entertainment
Field-based enterprise sales role responsible for territory strategy, prospecting, acquiring and managing mid-market and multi-location customers via direct and partner channels. Deliver face-to-face presentations, exceed sales targets, retain customers through strong service, collaborate with internal teams, maintain sales records, and apply working knowledge of networking and security technologies.
Top Skills:
23)Business ContinuityCustomer Premise Equipment (Cpe)CybersecurityDisaster RecoveryEthernetLanManNetwork SecurityNetworking Protocols (Layers 1SdwanVoipVpnWanWdm
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
