Prepare and issue customer invoices, enter billing data, verify pricing and terms, resolve discrepancies, process payments and credit memos, reconcile accounts, assist collections and month/year-end close, maintain billing records, respond to customer inquiries, and suggest process improvements.

Enter, update, verify, and maintain data in databases and spreadsheets; organize electronic and physical records; perform data quality checks; process documents and basic reports; protect confidential information and meet productivity and accuracy targets.

Serve as primary customer contact across phone, email, chat, and social channels. Provide product and account information, process orders/returns/payments, resolve complaints, document interactions in CRM, escalate complex issues, and collaborate with internal teams to ensure timely, accurate customer resolutions and high satisfaction.