Top Customer Success Jobs in Los Angeles, CA

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

The Senior Client Success Manager will manage large market client relationships, ensuring client satisfaction and engagement while identifying risks and opportunities. This role involves tracking KPIs, project management, and collaboration with cross-functional teams to deliver high-quality client experiences.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

The Starlink Grant Manager will manage relationships with government customers, ensuring contract fulfillment, customer satisfaction, and strategic growth opportunities while leading complex projects and system improvements.

Build and lead the Partner Client Success function for RCM channel partners; own strategic partner relationships, QBRs, escalation processes, partner health metrics, product feedback loop, and expansion in partnership with Sales.

Lead end-to-end onboarding and implementation for high-impact merchant partners, enable HSA/FSA payment acceptance, drive revenue through co-marketing and data-driven campaigns, provide white-glove merchant support, optimize performance with analytics, and collaborate cross-functionally to scale partner success.

As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, identify expansion opportunities, and manage renewals, focusing on strong relationship building.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Manage day-to-day execution of digital ad campaigns: build proposals and impression goals, validate requirements, coordinate launches with Ad Operations, monitor pacing and delivery, report results, provide optimization recommendations, lead post-campaign recaps, and support client communication and renewal readiness.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

Manage customer accounts to drive adoption and satisfaction while promoting upsells and renewals. Conduct reviews, analyze engagement, and mentor team members.

The role focuses on managing the post-sale lifecycle for enterprise accounts, ensuring customer success, providing support, and fostering product improvements in the aerospace industry.

As a Senior Client Success Manager, you will be responsible for customer retention, identifying growth opportunities, and ensuring clients realize value from Later’s products and services.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

Own onboarding and lifecycle success for a portfolio of SaaS customers on Cruva. Lead training, manage relationships, troubleshoot issues with product/engineering, monitor health, surface retention risks, and identify expansion opportunities.

Manage and build long-term client relationships for Corptax customers, respond to inbound support across channels, drive product adoption, document and triage issues, perform release testing, and collaborate on support projects while maintaining high customer satisfaction.

Own end-to-end launch of new nurse-practitioner practices: guide providers from contract to first patient visit, configure EHR/scheduling/ZocDoc, coordinate credentialing/billing/operations, manage a pipeline of launches, document playbooks, coach providers on early practice growth, and report launch metrics to flag risks.

Manage renewals and upsells for existing clients, schedule services using Acumatica and Assignar, generate renewal proposals, manage a $1–2M book of business, ensure revenue and profitability targets, maintain high customer satisfaction, collaborate with operations and business development, and track sales activity.