Top Customer Success Jobs in Los Angeles, CA

Manage a portfolio of mid-market customers, serving as a strategic partner throughout the customer lifecycle. Drive platform adoption, value realization, retention, and customer health through success planning, business reviews, account management, and risk mitigation. Build stakeholder relationships, coordinate onboarding and support, gather product feedback, identify expansion opportunities, and maintain account documentation. Collaborate with Implementation, Services, Product Support, and Product teams to achieve customer marketing and business outcomes.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Manages enterprise client relationships, health metrics, renewals, and expansion opportunities in regulated industries. Leads QBRs, coordinates service delivery, oversees projects, and partners with sales, finance, legal, engineering, and operations teams. Advises clients on quality systems, compliance, and risk mitigation while translating technical QA/QC services into business value. Handles escalations and drives client satisfaction, retention, and growth.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.

Manage a portfolio of mid-market SaaS customers by driving adoption, retention, renewals, expansion, and measurable business outcomes. Build strategic relationships with decision-makers, monitor account health, mitigate churn, lead executive business reviews, and partner cross-functionally on customer feedback and roadmap priorities. Use Planhat, success metrics, and AI-enabled workflows to improve proactive customer engagement and contribute to scalable customer success initiatives.

Lead a team of Customer Success Managers serving mid-market customers, driving retention, expansion, adoption, and revenue growth. Recruit and develop talent, establish performance accountability, coach customer engagements, and partner cross-functionally with Sales, Product, and Marketing. Own customer health monitoring, metrics, dashboards, and scalable workflows in Planhat, including automation and AI-enabled outreach. Support strategic initiatives and change management in a fully remote, rapidly growing organization.

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Lead Customer Success as a commercial growth engine, connecting TDX use cases to measurable customer outcomes and driving retention, renewals, and expansion. Build executive relationships, resolve complex cross-functional issues, mobilize internal teams, and coach Customer Success leaders. Own customer value realization, account strategy, commercial health, and team performance while advising customers and translating their needs into actionable internal priorities.

Own post-sales relationships for enterprise customers, leading onboarding, implementation, adoption, success planning, value realization, issue resolution, training, and account growth. Partner with technical, product, engineering, support, and sales teams to advocate for customers, resolve risks, drive renewals, and demonstrate business value. The role requires strong technical knowledge of cybersecurity and cloud environments, strategic autonomy, executive communication, and customer-facing enterprise experience.

Own a portfolio of self-serve clients, leading onboarding, product education, adoption, retention, and growth. Provide platform support, troubleshoot campaign issues, analyze results, recommend optimizations, conduct business reviews, and identify upsell opportunities. Serve as a product expert and advocate while collaborating with Product, Engineering, and technical operations teams to resolve issues and improve customer outcomes.

Own a portfolio of 12–18 technical customer accounts, driving onboarding, product adoption, retention, expansion, and customer advocacy. Provide advanced product expertise, lead complex deployments and escalations, conduct executive business reviews, develop success plans, communicate product roadmaps, and translate customer feedback for Product and Engineering. The role also helps mature the Customer Success organization and requires technical experience with security products, cloud email, identity platforms, SQL, code, and API integrations.

Supports Customer Success Managers by resolving support tickets, coordinating onboarding and end-user training, executing adoption and go-live plays, monitoring account health, routing qualified leads, and maintaining continuity for assigned accounts. The role investigates escalated issues, coordinates with internal teams and healthcare providers, tracks customer success metrics, and identifies utilization risks. Candidates need healthcare or healthcare technology experience, strong communication, organization, CRM and data skills, and the ability to manage high-volume customer requests.

Lead and scale UpCodes’ Customer Success function by managing and mentoring CSMs, building customer health scoring, setting retention and expansion KPIs, creating scalable playbooks and workflows, handling customer onboardings and escalations, and developing reporting dashboards and knowledge resources. The role combines hands-on customer leadership with team hiring, process development, cross-functional collaboration, and strategic planning.

Manage day-to-day services for assigned client accounts, providing UKG product support, troubleshooting, system navigation assistance, and timely issue resolution. Maintain client satisfaction, coordinate meetings, collaborate on escalations, identify system improvements, conduct system audits, and preserve data integrity and compliance. The role requires HR systems knowledge, communication skills, and payroll or HCM experience.

Manage customer relationships throughout the lifecycle, including onboarding, product adoption, value realization, health monitoring, renewals, expansion, and advocacy. Define and track customer KPIs, conduct bi-annual health checks, coordinate with internal technical teams, identify risks and opportunities, and communicate customer needs to improve products and outcomes.

Serve as a post-sale partner to customer legal departments by leading onboarding, enablement, implementation, adoption, and ongoing value realization for a software product. Identify operational challenges, design tailored workflows, expand accounts, teach courses, present at conferences, and share customer insights with sales and product teams. The role requires legal operations knowledge, consulting experience, strong communication skills, and approximately 25% travel.

Lead and scale Liquibase’s Customer Success organization, overseeing account executives responsible for renewals and expansion. Own retention, net revenue retention, customer health, adoption, and post-sale experience. Build repeatable processes, playbooks, dashboards, and forecasting models; manage account risk; develop customer relationships with technical executives; accelerate implementation and adoption; and provide customer insights to Sales, Product, Engineering, and Support.

Manage a portfolio of WellHive customer accounts, driving platform adoption, customer health, and measurable outcomes. Build relationships with site leadership, program leads, and end users; identify risks; lead interventions; coordinate internal support; report account progress; and serve as a platform expert. The role requires 3–5 years of customer success, account management, or comparable software-company experience.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Manage enterprise customer adoption, onboarding, training, retention, renewals, and expansion for regulatory compliance software used by utilities and pipelines. Build executive and user relationships, lead QBRs and success planning, monitor customer health, advocate for customer needs internally, and provide guidance on energy-sector regulatory challenges. The role is hybrid in Tempe, Arizona, with approximately 10% travel.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.