Top Customer Success Jobs in Los Angeles, CA

Manage high volume inbound customer requests and own onboarding, activation, and training for Flock Advisory Network customers. Build self-service resources, automate repetitive workflows, and leverage AI tools to scale customer education and engagement. Analyze support trends, create playbooks, and partner with cross-functional teams to improve operational efficiency and customer outcomes.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Lead and build HiveWatch's post-sale function across customer success, implementation, account management, and support. Diagnose current operations, create scalable processes and playbooks, own customer health/retention, manage renewals and expansion, partner cross-functionally with product/engineering/sales, and lead a team of 4-6 direct reports while traveling to strategic accounts.

Manage post-sale relationships for a B2B SaaS product: onboard, train, drive adoption, monitor account health, identify churn risk, support renewals and expansions, and relay customer feedback to Product and leadership. Act as trusted advisor and cross-functional advocate to resolve issues and turn customers into advocates.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.

The role involves managing customer relationships, driving account retention, resolving issues, onboarding new customers, and sharing feedback internally.

As a Customer Success Manager, you'll drive customer adoption of GitLab's DevSecOps platform by guiding clients on best practices, monitoring KPIs, and building strong relationships to enhance satisfaction and advocacy.

Lead the Customer Service team to deliver a white-glove post-purchase experience across DTC and B2B. Build SOPs and phone/email/chat workflows in Gorgias, optimize HubSpot and Shopify integrations, run cohort-based retention and win-back campaigns, manage Okendo and Rivo loyalty/review systems, analyze customer behavior to improve retention, CSAT, and LTV, and partner cross-functionally to drive product and CX improvements.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Manage post-sales relationships for a portfolio of enterprise customers to drive adoption, value realization, renewals, and expansion. Lead onboarding, design tailored success plans, mitigate risk, partner cross-functionally, and translate customer insights into product feedback.

Manage and onboard clients, run daily 1:1 and weekly group coaching sessions, drive renewals/upgrades and reduce churn, communicate daily across platforms, create training materials, and report activity in Slack/CRMs/spreadsheets.

The Customer Success Manager oversees customer relationships, ensuring seamless transitions from launch to renewal while enhancing customer satisfaction and loyalty.

Lead a regional portfolio and a team of Directors/senior CSEs to drive net revenue retention and expansion. Act as executive client contact for health systems, oversee enterprise implementations, change management and adoption, build scalable CS playbooks and processes, collaborate with Product/Engineering/Sales, represent the company externally, and support hiring and team development. Onsite in Duarte, CA with occasional travel to Palo Alto.

Serve as an on-site, embedded customer success lead at a health system, driving post-sale implementation, configuration, training, adoption, and measurable clinical and operational outcomes. Build relationships across clinical, operational, and IT teams, manage day-to-day client execution, track success metrics, and collaborate with product, sales, and engineering to improve the solution and scale deployments.

The Customer Success Manager will manage customer relationships, drive retention, enhance engagement, and ensure effective onboarding of PagerDuty solutions post-sale.

Drive post-sales adoption, retention, and expansion by building success plans, running cadences, delivering QBRs/EBRs, managing renewal readiness and risks, coordinating cross-functional teams, and maintaining account hygiene in Salesforce and Gainsight to translate platform usage into measurable business value.

Manage day-to-day client relationships and on-site operations for the Los Angeles market. Oversee and coach on-site coordinators, lead new account launches, perform regular site visits and audits, coordinate health inspections, and drive operational excellence to deliver exceptional workplace food program experiences.

Manage agency and client relationships, oversee campaign setup and execution across platforms, monitor performance and reporting, troubleshoot technical/operational issues, identify risks and upsell opportunities, and deliver strategic recommendations to drive client value and campaign success.

Provide responsive, empathetic support across email, phone, chat, and social channels; troubleshoot orders, technical and billing issues; escalate complex cases; document interactions; create support content; collaborate with engineering, product, and sales to improve customer outcomes in a remote, shift-based environment.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.