Top Tech Jobs & Startup Jobs in Los Angeles, CA

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Lead engineering execution and technical direction while remaining approximately 75% hands-on. Responsibilities include developing LLM- and AI-powered products, coding, code review, debugging, platform performance, sprint planning, cross-functional coordination, technical mentorship, recruiting, and supporting engineers’ growth. The role partners closely with founders and product teams and offers a path toward Engineering Manager responsibilities.

Owns complex Tier 2 and Tier 3 customer support issues for SaaS products, using SQL, logs, sandboxes, and cloud infrastructure knowledge to troubleshoot and resolve problems. Builds customer relationships, documents cases in Zendesk, coordinates with Development, QA, Implementation, and Product teams, mentors junior support staff, contributes to knowledge-base content, and improves support processes. The role also supports implementation-to-production transitions and applies AI tools to enhance support workflows.

Leads cross-functional supply chain and logistics improvement projects, distribution center automation and process optimization initiatives, and PMO standardization. Manages project scope, plans, budgets, vendors, communications, and global stakeholders. Coaches project leaders, trains teams on project methodologies, and drives operational excellence across 3M Global Logistics.

Own and mature the company’s global privacy program, including OneTrust consent management, data subject requests, privacy impact assessments, regulatory compliance, privacy policies, and AI governance. Draft and negotiate commercial contracts, DPAs, SCCs, and related data provisions. Manage legal operations, outside counsel, spend tracking, CLM processes, and reporting while supervising a Legal Operations Manager and advising Sales, Procurement, Partnerships, Product, and Information Security.

Owns Meta and TikTok paid social for auto insurance, including budget and bid strategy, margin performance, creative testing, attribution, compliance, landing-page optimization, and channel scaling. The role requires hands-on daily buying, direct accountability for contribution margin, collaboration with creative, product, compliance, and insurance leadership, and development of a repeatable paid-social playbook.

Drive new SaaS business growth across North American financial services accounts. Responsibilities include territory planning, outbound prospecting, full-cycle sales, product demonstrations, consultative selling, negotiations, quota attainment, Salesforce pipeline management, forecasting, and collaboration with Sales Engineering, Marketing, and Customer Success teams. Build executive relationships, identify expansion opportunities, and help customers modernize secure digital agreement processes.

Serve as the primary post-sales contact for audiovisual clients, managing onboarding, success plans, service delivery, contract deliverables, risks, and client satisfaction. Conduct business reviews, monitor client health and performance, coordinate with internal teams, resolve escalated issues, maintain documentation, and identify upsell and cross-sell opportunities. The role focuses on retention, renewals, contract compliance, time to value, and long-term client success.

Owns retention, customer satisfaction, platform adoption, and renewals for a portfolio of global B2B SaaS accounts. Builds executive relationships, monitors customer health and usage, leads business reviews, coordinates onboarding and technical delivery, resolves issues, communicates product value, and maintains account plans in Gainsight and Salesforce. Partners cross-functionally with Sales, Solutions Architecture, Shared Success, Product, Security, and Program Management to deliver customer outcomes and reduce renewal risk.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.