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Gather and document business, functional, technical, non-functional, and data requirements for B2B payments and M&A integrations. Assess system change impacts, create test scenarios (system, integration, readiness, UAT), document process implications, manage requirements/user stories through delivery, and mentor business users during user acceptance testing.

Provide administrative support to sales and business development: monitor order status, ensure timely delivery, verify artwork with customers and art team, process sample requests and quotes, collaborate with suppliers, and handle customer communications via phone, chat, and email to ensure accuracy and satisfaction.

Responsible for implementing Deluxe solutions, managing multiple small projects, customizing software, testing systems, and preparing status reports.

The Client Manager Representative manages a client territory, focusing on client retention, sales initiatives, and relationship management within the payments industry.

Provide technical customer support for Deluxe ImageRPS, monitor and manage incoming support tickets, troubleshoot remittance processing and file ingestion issues, document actions and communications, meet SLA and performance metrics, participate in client calls, and pursue ongoing product training.