Top Tech Jobs & Startup Jobs in Los Angeles, CA

Provides administrative and customer support for business filing status and workflow. Answers phones, identifies and researches customer needs, resolves problems, uses state agencies to verify filing status, and communicates updates to customers. Requires a high school diploma or GED, three years of customer service experience, basic computer skills, and strong verbal communication. Spanish/English bilingual proficiency and cross-functional teamwork experience are preferred.

Coordinate and distribute remittance processing work, monitor workloads to meet deadlines, answer basic employee questions, align resources with priorities, and support transmission of customer files. Performs duties across Processing Specialist levels under supervisor guidance.

Handle inbound calls from existing MyCorporation clients, discover needs, provide consultative solutions, close sales, manage accounts, maintain accurate customer records, and follow up on leads to build pipeline.

Collects, analyzes, and documents customer business and technical requirements for complex financial technology implementations. Facilitates discovery meetings, creates requirements documents and statements of work, supports project estimates, obtains client signoff, and coordinates transitions to implementation teams. Serves as a liaison between customers, technical staff, and project stakeholders throughout the project lifecycle, and may lead test planning and quality assurance activities.

Implements and configures Deluxe software solutions for client projects, including data entry, system customization, upgrades, testing, defect documentation, issue resolution, and implementation status reporting. Manages multiple small projects simultaneously, supports larger implementations, collaborates with project teams and clients, and escalates issues as needed. The role requires software implementation or support experience and familiarity with Microsoft Office, Windows-based systems, and networks.