Top Tech Jobs & Startup Jobs in Los Angeles, CA

Supports financial institution resellers by serving as a treasury management and B2B payments subject matter expert throughout the sales cycle. Conducts payments process assessments, identifies automation opportunities, develops ROI business cases, delivers product demonstrations, answers technical questions, supports RFPs, and provides strategic solutioning and pricing recommendations. Partners closely with treasury sales teams and reseller clients to drive co-selling of payment and automation solutions.

Provides technical customer support for Deluxe software, handling complex support tickets, hot-fix updates, escalations, triage, and bug resolution. Documents cases, communicates with stakeholders, meets service-level objectives, coordinates cross-functional resources, leads war rooms, trains associates and clients, and serves as a product subject matter expert. Reviews dashboards and workload to support team performance and prioritization.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.

Collects, analyzes, and documents customer business and technical requirements for complex financial technology implementations. Facilitates discovery meetings, creates requirements documents and statements of work, supports project estimates, obtains client signoff, and coordinates transitions to implementation teams. Serves as a liaison between customers, technical staff, and project stakeholders throughout the project lifecycle, and may lead test planning and quality assurance activities.

Implements and configures Deluxe software solutions for client projects, including data entry, system customization, upgrades, testing, defect documentation, issue resolution, and implementation status reporting. Manages multiple small projects simultaneously, supports larger implementations, collaborates with project teams and clients, and escalates issues as needed. The role requires software implementation or support experience and familiarity with Microsoft Office, Windows-based systems, and networks.