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The Platinum Support Account Manager serves as the primary technical support contact for Sprinklr’s largest customers. Responsibilities include advocating for clients, resolving issues, monitoring performance metrics, collaborating with account teams, and ensuring high standards of service delivery while maintaining strong client relationships and providing expert insights on platform functionalities.

The Sr. Customer Success Manager will manage client relationships, drive product adoption and increase value realization while implementing strategies for customer engagement and advocacy across enterprise clients.

The Lead Solutions Consultant will collaborate with sales to drive revenue, develop bespoke AI-driven solutions, and guide clients on integrating Sprinklr's platform for enhanced customer experiences. Leadership in presales activities and technical architecture design is essential.