Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionSprinklr is looking for a Vice President of ISV & Technology Partnerships to lead our product partnership strategy and ecosystem. This role is responsible for identifying, securing, and scaling integrations and co-innovation partnerships with technology companies — from large platforms (Salesforce, ServiceNow, Microsoft, Google) to specialized ISVs that extend Sprinklr's value for enterprise customers. This is a rare combination of business development, product strategy, and ecosystem building — sitting at the intersection of product, GTM, and corporate development.
WHAT YOU'LL DO
Define and execute Sprinklr's ISV and technology partnership strategy — including the partner tiers, integration priorities, and build/buy/partner decisions that shape the platform ecosystem.
Source and negotiate technology partnership agreements including API integrations, co-sell agreements, marketplace listings, and OEM arrangements.
Own relationships with key platform partners including Salesforce, Microsoft, Google, ServiceNow, AWS, and other enterprise technology providers.
Partner with Product and Engineering to define integration roadmap priorities, manage partner API access, and coordinate joint product announcements.
Drive co-sell and co-marketing motions with technology partners — including joint pipeline targets, solution briefs, and field enablement.
Build and manage Sprinklr's marketplace presence across Salesforce AppExchange, Microsoft AppSource, AWS Marketplace, and others.
Track competitive landscape for technology partnerships — understanding how peers and competitors are building their ecosystems.
Establish an ISV program framework — tiering, certification, go-to-market benefits, and revenue sharing for Sprinklr's technology partner community.
Lead and develop a team of technology partnership managers and technical alliance architects.
WHAT WE'RE LOOKING FOR
10+ years of experience in technology partnerships, ISV programs, platform business development, or product alliances — ideally in enterprise SaaS.
Track record of closing and scaling high-impact technology partnerships with major platform vendors and emerging ISVs.
Strong product intuition and ability to evaluate integration opportunities based on customer value, technical feasibility, and commercial potential.
Deep relationships across the enterprise technology ecosystem — specifically within Salesforce, Microsoft, Google, ServiceNow, or similar platforms.
Experience building ISV programs from the ground up — including tiering, certification, marketplace strategy, and partner success metrics.
Commercial acumen to structure complex, multi-party deals including revenue share, co-sell, and OEM terms.
Cross-functional leadership with the ability to influence Product, Engineering, Legal, and Field teams without direct authority.
Experience in CX, CCaaS, marketing technology or adjacent spaces is a meaningful advantage.
WHY THIS ROLE
As Sprinklr scales its unified CX platform, technology partnerships are becoming a critical lever — for product differentiation, customer stickiness, and new revenue channels. This VP will have the mandate to build a best-in-class ISV and technology ecosystem, backed by executive sponsorship and a product that enterprise buyers genuinely want to integrate with. You'll work at the intersection of strategy, product, and commercial execution — and have real ownership over a function that will shape Sprinklr's platform trajectory.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$215,000 - $358,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
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