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Provides tier-three technical support for SaaS healthcare customers, resolving escalated issues and managing complex configuration changes. Partners with account teams and clients to optimize clinical workflows, improve adoption, train users, analyze reports, document solutions, and communicate product feedback. Requires strong technical troubleshooting, customer service, and relationship-building skills, with occasional travel under 10%.

Manage end-to-end implementations of PerfectServe clinical communication and scheduling software for ambulatory and enterprise healthcare clients. Lead planning, staffing, execution, budget and risk control, stakeholder communication, status reporting, and transition to account management to ensure on-time, on-budget, high-quality deployments.

The Director of Product Management - AI will own the vision and lifecycle of the AI answering service platform, translating business objectives into a product roadmap, leading customer discovery, and ensuring alignment with healthcare needs.

Deploy and optimize PerfectServe's AI voice agent for customers: configure rollouts, build evaluation suites, tune prompts, reduce latency and inference cost, ensure PHI/security compliance, run model benchmarking and observability, debug production issues, and automate onboarding with Product and Customer Success.

Deploy, configure, and optimize an AI voice agent for healthcare customers. Build evaluation suites, tune prompts, reduce latency and inference cost, monitor security/PHI handling, and automate onboarding while partnering with Product and Customer Success for go-live and production support.