Processes customer orders, credits, replacements, reroutes, and returns; provides phone and administrative support; updates customer records; determines shipping methods; handles Excel order forms and WinZip files; escalates issues to supervisors or managers.

The Corporate Sales Consultant handles inbound and outbound corporate customer calls, provides quotes, processes orders, answers product and service questions, and resolves customer service issues. Responsibilities include closing sales, documenting interactions, managing customer accounts, communicating order concerns, and coordinating with internal teams. The role requires proficiency with Excel and Outlook, strong communication and organizational skills, attention to detail, flexibility for early and weekend shifts, and the ability to work efficiently in a fast-paced call center environment.