Processes customer orders, credits, replacements, reroutes, and returns; provides phone and administrative support; updates customer records; determines shipping methods; handles Excel order forms and WinZip files; escalates issues to supervisors or managers.
Data Entry Consultant will be responsible for:
- Entering accurate order requests; ensuring specific customer requirements are followed.
- Following up on special requests and orders, reviewing customer’s needs and matching needs to product, updating customer files and profiles.
- Accurate data entry of customer orders to include ship methods and greetings.
- Escalating problems and concerns beyond the ability of the Data Entry Gift Consultant to an immediate Supervisor or Manager.
- Determine the most efficient shipping method for orders based on customer’s delivery needs.
- All other tasks as assigned by supervisor and or manager.
Admin will be responsible for:
- Process customer requests for credits, replacements and reroutes
- Process physical returns Escalating problems and concerns beyond the ability of Admin to an immediate Supervisor or Manager.
- Determine the most efficient shipping method for orders based on customer’s delivery needs.
- All other tasks as assigned by supervisor and or manager.
Excel Order Form Specialist will be responsible for:
- Enabling and disabling macros.
- Formatting cells, copying and pasting cells.
- Renaming and saving excel spreadsheets.
- Navigating within spreadsheets, selecting cells and ranges, and entering, editing and formatting data.
- Inserting and delete rows, columns and worksheets.
- Assisting customers with zipping and unzipping files using WinZip.
- Entering accurate order requests to ensuring specific customer requirements are followed.
- All other tasks as assigned by supervisor and or manager.
Phone Support will be responsible for:
- Handle inbound and outbound calls
- Input data into the Customer Relationship Software to keep customer record updated
- Entering accurate order requests; ensuring specific customer requirements are followed.
- Following up on special requests and orders, reviewing customer’s needs and matching needs to product, updating customer files and profiles.
- Accurate data entry of customer orders to include ship methods and greetings.
- Escalating problems and concerns beyond the ability of the Phone Support Consultant to an immediate Supervisor or Manager.
- Determine the most efficient shipping method for orders based on customer’s delivery needs.
- All other tasks as assigned by supervisor and or manager.
- This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification. It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position.
Houdini, Inc. Fullerton, California, USA Office
Fullerton, CA, United States
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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