Serve as primary customer contact to resolve inquiries via calls and email, troubleshoot issues, document interactions in the CRM, collaborate with internal teams, and provide feedback to improve products and workflows. Maintain strong product knowledge and de-escalation skills.

Lead and optimize high-budget paid media (Google & Meta) for B2C lead generation; take agency-managed marketing in-house; capture and edit field content at SoCal construction sites; manage SEO, Google Business Profiles and reputation; track GA4/GTM metrics (CPL, CPA, ROAS) and collaborate with leadership and sales to improve conversions and pipeline.