The E-Commerce Operation Manager will enhance customer support, resolve technical issues, and train call center agents, ensuring service efficiency.

The Technical Support Representative communicates with customers to resolve technical issues, conduct training for call center agents, and optimize service processes.

Provide English-language customer support via email/chat/phone, handle first-level technical escalations, coordinate with R&D, deliver on-site technical support and agent training, and identify/optimize call center operational issues to improve service quality.