Manage and elevate FAI’s e-commerce store and merchandise program. Responsibilities include maintaining product listings and merchandising, coordinating production and fulfillment vendors, managing product lifecycles and inventory, tracking sales performance, developing quarterly product drops, and directing freelance designers, illustrators, and photographers. The role combines hands-on online store operations, merchandise sourcing, creative direction, and data-informed product planning.

Leads the organization’s People Operations function during multi-site and multi-state growth. Oversees HR operations, payroll, benefits, leave, compliance, workforce planning, HRIS optimization, employee relations, leadership development, engagement, and retention. Builds scalable HR processes, supports clinic expansion, manages HR professionals, advises executives, and ensures compliance with employment and healthcare regulations.