E-Commerce Specialist

Job Title: Merchandise & E-Commerce Specialist

Location: Long Beach, CA (Part-Time; Onsite) 

Estimated Time Commitment: 10–20 hours per month (with higher concentration around quarterly launches) 

Salary Range: $25-$30 hour

About Us:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why Join FAI?

The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission.

With over 180 employees, our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals. 

At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference.

Who Are We Looking For?

We are seeking a strategic, creative, and detail-oriented Merchandise & E-Commerce Lead to own, manage, and elevate the FAI Store.

In this role, you will take full accountability for our e-commerce platform and product line—transitioning traditional "brand swag" into a thoughtful, intentional lifestyle and merchandise brand that patients, families, staff, and supporters genuinely love to wear and buy. You will balance hands-on store management with creative direction, managing a flexible bench of specialized freelance talent to deliver fresh, high-quality quarterly drops throughout the year.

Duties and Responsibilities: 

• Store Ownership: Manage all day-to-day aspects of the FAI Store, ensuring all imagery, product descriptions, pricing, and overall merchandising are polished, professional, and up to date.

• Vendor & Fulfillment Management: Serve as the primary point of contact for production, printing, inventory, and fulfillment partners.

• Product Lifecycle: Continuously evaluate store offerings to phase out stale products while introducing new apparel, lifestyle items, patient/remission merchandise, and limited-edition concepts.

• Analytics & Reporting: Track key performance indicators and provide Marketing with regular updates on store sales, top-performing items, inventory levels, and upcoming product drops.

• Brand Elevation: Drive the creative vision to elevate FAI merchandise into an intentional lifestyle brand aligned with FAI messaging and brand standards.

• Quarterly Drop Calendar: Develop and execute an annual product calendar featuring approximately four major seasonal drops or creative refreshes per year.

• Roster & Creative Management: Direct and coordinate a rotating bench of freelance apparel designers, graphic artists, illustrators, and photographers to keep product offerings fresh without overloading internal resources.

Qualifications: 

• E-Commerce Expertise: Proven experience running or managing an online store (e.g., Shopify or similar platforms).

• Merchandising & Product Development: Experience in apparel/lifestyle merchandise production, product sourcing, and vendor coordination.

• Creative Direction: Strong aesthetic sense with experience guiding freelance creative talent (designers, illustrators, photographers) from concept to execution.

• Project & Time Management: Highly organized self-starter comfortable managing an asynchronous, flexible schedule around key product launch deadlines.

• Data-Informed Thinking: Ability to interpret inventory and sales data to inform product decisions and inventory planning.

Employee Benefits

We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities.

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances).

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Direct reports:

N/A

The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.