Lead strategic account management to drive client satisfaction, retention, and growth. Ensure operational execution, financial oversight, compliance in regulated industries, and identify expansion opportunities. Partner cross-functionally on RFPs and renegotiations, manage and develop high-performing teams, optimize resource utilization, and drive continuous improvement to meet client objectives.

Lead and manage one or more client programs as primary client contact, ensuring timely delivery, resource management, forecasting, profitability, SLA adherence, and client satisfaction. Coordinate internal teams, identify upsell opportunities, support technology integrations, and oversee financial and operational processes.