Leads underwriting support operations for the North America Property Team, managing people managers and associates, workflows, premium bookings, audits, workload planning, and performance metrics. Partners with underwriting, claims, CAT, and centralized support teams to improve efficiency and service delivery. Responsibilities include hiring, coaching, performance management, process improvement, continuous improvement initiatives, reporting, and cross-functional projects. Requires extensive Guidewire PolicyCenter experience, strong leadership, communication, planning, and problem-solving skills.

Directs primary and excess casualty claims involving emerging risks, long-term exposure, and significant coverage issues. Analyzes liability, damages, and coverage; develops litigation and resolution strategies; establishes reserves; identifies large losses; and communicates with internal and external stakeholders. Requires a Juris Doctorate, substantial insurance claims experience, strong analytical and communication skills, and some travel.

Audit, review, and process Whole Farm Revenue Protection claims while ensuring compliance with policy and regulatory requirements. Research and resolve complex claims, policy, and system issues; interpret crop insurance documentation; collaborate with underwriters, adjusters, compliance staff, agents, and producers; and support training and process improvements. Maintain expertise in WFRP, MPCI, FCIC, NCIS, RMA, regional crops, and farming practices. Travel may be required up to 25%.