Top Tech Jobs & Startup Jobs in Los Angeles, CA

Manage high-value customer privacy requests, audit VIP information, investigate websites, document removal methods, maintain activity logs, and support data removal. The role requires improving operational processes, handling incident-response customer service, collaborating with Product and Engineering, supporting global teams, and providing feedback on problematic sites and internal tools. This position is fully in-office five days per week in Boston, with international travel as needed.

Provide part-time remote administrative and operational support: manage Zoom meetings and calendar scheduling, handle email and messages, support live Zoom sessions (tech/help Q&A), maintain Google Sheets, collate notes, organise projects, perform research, and act as a proactive gatekeeper and collaborator to protect the employer's time.

Owns complex enterprise and multi-campus SaaS implementations from onboarding through launch, ensuring adoption and smooth transition to Partner Success. Manages project plans, change management, stakeholder communication, risk mitigation, CRM integrations, SFTP configuration, field mapping, and data alignment. Mentors implementation team members, improves implementation standards, and serves as a trusted advisor to strategic higher-education partners.

Develop and manage editorial strategy and client communications across audiences, channels, and marketing teams. Responsibilities include maintaining editorial calendars, aligning narratives, coordinating content launches, repurposing content, tracking engagement and editorial KPIs, and creating personalized customer lifecycle communications. The role also supports onboarding, feature adoption, product announcements, service updates, editorial governance, workflow automation, and cross-functional content processes.

Own customer retention, renewals, cancellation-save opportunities, and account expansion for SMB customers. Conduct consultative sales conversations, product demonstrations, negotiations, and closing activities while identifying churn risks and increasing product adoption. Manage high-volume customer interactions, maintain accurate Salesforce records, and collaborate with Customer Success, Sales, Support, and Product teams to improve customer outcomes and recurring revenue.

Leads organizational change and transformation initiatives involving process improvements, technology implementations, and structural changes. Develops change strategies, stakeholder engagement plans, communications, training, and adoption measures. Manages and coaches team members, facilitates workshops, creates process documentation and visual materials, and advises leadership. Partners with business leaders to improve workflows, measure KPIs and ROI, and sustain organizational effectiveness across multiple departments.

Build and operate Resend’s scalable AWS platform, infrastructure, tooling, and self-service workflows. Responsibilities include infrastructure as code, platform standards, observability, reliability improvements, incident response, automation, and collaboration with engineers across the company. The role requires expertise in distributed systems, cloud infrastructure, networking, delivery pipelines, and production operations, with opportunities to work on high-throughput systems and developer tooling.

Leads architecture and technical strategy for complex cloud, data, and AI/ML systems. Designs scalable multi-cloud infrastructure, data platforms, MLOps pipelines, model-serving systems, and LLM applications. Establishes infrastructure, DevOps, security, governance, and observability standards; leads migrations and modernization; optimizes performance, reliability, and cost. Serves as senior technical advisor to clients and leadership, mentors engineers, documents architecture, and owns high-stakes technical decisions.

Drives net-new enterprise business and revenue expansion for wealth technology solutions. Builds self-sourced pipeline, develops account and prospect strategies, manages complex sales cycles, engages executive stakeholders, and closes six- and seven-figure deals. Partners with Marketing, Sales Engineering, Product, and Account Management to position solutions, create business value, forecast accurately, negotiate effectively, and achieve sales quotas across financial institutions.

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.