Top Tech Jobs & Startup Jobs in Los Angeles, CA

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Own the enterprise architecture vision for scalable, high-performance, cost-efficient multi-tenant SaaS systems. Lead AWS cloud optimization, distributed data and AI infrastructure, architectural governance, and Architecture Review Council activities. Guide engineering teams on microservices, event-driven systems, automation, and cloud-native practices while driving GenAI adoption across the software lifecycle. Build prototypes, establish architectural standards, optimize total cost of ownership, and mentor technical leaders.

Leads worldwide sales transformation through strategic planning, revenue intelligence, fiscal and capacity planning, AI-enabled workflow modernization, and cross-functional execution. The role partners with senior commercial leaders to identify growth opportunities, improve productivity, guide investments, establish governance, and translate data-driven insights into measurable business outcomes.

Generate qualified sales opportunities through outbound calling (50+ calls/day), email and social outreach, research prospects, qualify leads and schedule meetings, collaborate with Account Executives, maintain pipeline in Salesforce, and meet weekly/monthly metrics and quotas. Commission eligible role focused on ERP software sales on the Salesforce platform.

Researches e-commerce, DTC, paid media, and creative trends; analyzes platform changes and internal campaign data; and turns insights into articles, newsletters, social posts, reports, and sales collateral. The role manages content cadence, monitors competitors, tracks performance, and collaborates with leadership and account teams to strengthen thought leadership and generate inbound pipeline.

Deploy and support enterprise security products in customer environments. Troubleshoot issues using logs, HAR files, and configurations; document root causes; escalate effectively to engineering; support customer onboarding; maintain technical documentation; improve deployment processes; and share field insights with product, Customer Success, Solutions Architecture, and QA teams.

Leads technical execution of a federal IAM modernization project, overseeing migration from legacy AIMS and PAS systems to a cloud-based solution. Manages Agile delivery, schedules, deliverables, backlogs, user stories, sprint scope, release management, environment support, stakeholder coordination, and operational planning while ensuring quality and Definition of Done compliance.

Own product and protocol security across Jito’s Solana-based products. Responsibilities include threat modeling, secure design and code reviews, deployment hardening, internal audits, onchain monitoring, bug bounty operations, remediation tracking, AI-assisted security testing, and key and asset risk management. The role requires production software engineering experience, strong application security expertise, security automation skills, and familiarity with Web3, crypto, or DeFi.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Leads and builds Grace Hill’s Account Management function, owning enterprise retention, renewals, and expansion. Partners with Sales to establish playbooks, forecasting, pricing, multiyear contracts, and account health processes. Serves as executive relationship owner for strategic customers, recruits and develops the team, and drives cross-functional collaboration across Sales, RevOps, Solutions Engineering, and Customer Success. Applies AI to improve account planning, forecasting, customer insights, and workflow efficiency.