Top Tech Jobs & Startup Jobs in Los Angeles, CA

Owns retention, customer satisfaction, platform adoption, and renewals for a portfolio of global B2B SaaS accounts. Builds executive relationships, monitors customer health and usage, leads business reviews, coordinates onboarding and technical delivery, resolves issues, communicates product value, and maintains account plans in Gainsight and Salesforce. Partners cross-functionally with Sales, Solutions Architecture, Shared Success, Product, Security, and Program Management to deliver customer outcomes and reduce renewal risk.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.

Own US institutional sales for Prividium, targeting banks, asset managers, market-infrastructure providers, and payment firms. Responsibilities include account strategy, outbound pipeline creation, executive discovery, navigating complex regulated buying processes, negotiating strategic agreements, and delivering revenue outcomes. The role also feeds customer, competitor, and regulatory insights into product and go-to-market decisions. Candidates need enterprise B2B sales experience, institutional financial-services expertise, large-deal success, technical credibility, and experience selling emerging products.

Lead enterprise sales for automotive dealer groups, owning the full sales cycle from pipeline development through close. Build relationships with dealer principals and operational leaders, conduct high-value discovery, lead pricing and contract negotiations, support demos and pilots, and convert pilots to paid customers. The role focuses on multi-rooftop deals, pipeline quality, revenue per deal, conversion rates, and representing Cerence at industry events. Approximately 30% travel to customer sites is required.

Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.

Own the strategy, roadmap, business performance, and value delivery for WebCenter PLMS, an enterprise SaaS product serving regulated Life Sciences customers. Translate customer and regulatory needs into prioritized requirements, initiatives, and product investments. Lead discovery, business cases, launches, adoption, pricing, positioning, partnerships, and cross-functional alignment with Product, R&D, Sales, Marketing, and regional teams. The role is remote within the US Eastern time zone, with approximately 10% travel and an onsite immersion program.

Designs and maintains secure converged IT/OT network architectures supporting ICS, SCADA, building management, and mission-critical systems. Responsibilities include network segmentation, firewalling, VPNs, IDS/IPS, vulnerability assessments, penetration testing, industrial protocol security, SIEM monitoring, incident response, forensic analysis, documentation, and compliance with IEC 62443 and related frameworks. Collaborates with controls engineers, facilities teams, and integrators, with frequent travel to job sites and hands-on work in industrial environments.

Own customer deployments for Cassi by mapping operating-company workflows, building integrations and ETL pipelines, developing custom automations, and ensuring reliable live operations. The role combines hands-on TypeScript and Node.js engineering with customer-facing implementation, debugging, data reconciliation, incident response, and product feedback. This founding engineer will define the forward-deployment function, determine which solutions should become core product capabilities, and potentially build the future team.

Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.

Leads lifecycle marketing and customer retention strategy across engagement, winback, personalization, segmentation, experimentation, and owned channels. Builds and develops a high-performing team, partners cross-functionally to improve customer experiences and lifetime value, translates data into executive insights, and establishes the lifecycle marketing roadmap, capabilities, technology, and processes for sustainable growth.