Manage and grow dealership partnerships through prospecting, consultative support, deal restructuring, and cross-functional collaboration. Improve retention and brand visibility while supporting funding, titles, and remarketing operations to align client needs with company capabilities.

Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.