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The Senior Incident Manager leads incident response for AI infrastructure, coordinates cross-team collaboration, oversees incident resolution and post-incident reviews to enhance operational resilience.

Lead technology strategy for key accounts, cultivate executive relationships, influence technology adoption, and drive cloud transformation initiatives at enterprise scale.

Owns technical customer deployments from signed contract through production readiness. Validates GPU, cloud, connectivity, storage, and compute configurations; troubleshoots issues; coordinates Infrastructure, Engineering, Product, and Data Center teams; tracks risks and dependencies; provides stakeholder updates; guides onboarding; and develops reusable runbooks and automation before transitioning stable customers to the account team.

Provide senior-level technical escalation and support for GPU/HPC cloud infrastructure. Troubleshoot hardware, drivers, kernel, networking, and workload issues; perform root-cause analysis across clusters; build automations and documentation; mentor junior engineers; participate in on-call rotations and incident response; collaborate with engineering to implement permanent fixes.