Lead global commissions strategy and operations, owning CaptivateIQ configuration, calculation logic, payout cycles, reconciliations, controls, dispute resolution, analytics, and team development. Partner cross-functionally to ensure accurate, timely, compliant, and auditable commission payments while driving automation and scalable processes.

Manage corporate tax provision (ASC 740), prepare and review tax reconciliations and returns (US, state, international), coordinate external advisors, maintain global compliance calendar, calculate estimated payments, and support R&D tax credit studies.

Design, execute, and optimize lifecycle marketing programs to accelerate onboarding, adoption, expansion, and renewals. Partner with Sales, Customer Success, Product, and RevOps to operationalize lifecycle stages, activate usage signals, create value reinforcement assets, reduce churn, and drive net revenue retention through analytics, automated journeys, and customer advocacy.