Lead and measure global technical support for ProcessUnity's TPRM platforms. Manage L2 support team, own escalations for enterprise accounts, partner with engineering on triage, run AI-driven support/knowledge programs, improve processes and SLAs, and report support health to leadership.

The Account Executive will drive growth in the Mid-Market segment by developing and closing high-value sales opportunities in TPRM, GRC, and cybersecurity, while maintaining relationships with clients and partners.