Manage and nurture B2B client relationships for a SaaS travel platform. Responsibilities include answering questions, resolving issues, increasing product adoption, identifying upsell and cross-sell opportunities, collaborating with Sales, Support, and Product, sharing customer feedback, and driving long-term satisfaction and engagement. The role requires strong communication, multitasking, proactive problem-solving, and up to 10% travel for client visits.

Own the People partnership for the global GTM organization, advising Commercial, CX, and Finance/Ops leaders on organizational design, talent, compensation, performance, employee relations, compliance, and workforce planning. Lead HR cycles, manager enablement, performance-management redesign, change communication, and people analytics. Support sensitive employment matters across US states while partnering with global People, Talent Acquisition, and People Operations teams in a remote, high-growth SaaS environment.