Lead and develop Field Service Engineers and Implementation Specialists, manage operational processes, and ensure superior customer service and satisfaction levels.

The Market Development Manager develops and executes market plans, builds physician champions, collaborates with sales teams, and achieves sales quotas for new medical technology in targeted accounts.

The role involves managing the plasma software support team, ensuring customer satisfaction, developing SLAs, and driving team efficiency. Requires collaboration across various departments and supervision of audits and resource planning.