Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, forecasting, executive relationships, escalations, customer value realization, and voice-of-customer programs. Coaches CSMs through account reviews, call evaluations, negotiation, and objection handling. Develops segment strategy, coverage plans, KPIs, dashboards, reporting, and training while partnering with Sales, Finance, Product, Marketing, and Support leadership.

Lead strategy, roadmap, and delivery of AI-powered features across Employ's ATS portfolio. Partner with engineering, design, and data science to build assistants, recommendations, automation, and conversational experiences while ensuring responsible AI, measuring product impact, and supporting go-to-market and adoption.

Own a strategic Mid-Market territory and drive new-business and expansion revenue through account strategy, consultative selling, executive engagement, and complex deal execution. Responsibilities include territory planning, pipeline generation, forecasting, multi-threaded stakeholder management, value-based discovery, business-case development, procurement navigation, CRM discipline, and identifying expansion opportunities. The role also mentors peers, raises sales standards, and partners cross-functionally to improve win rates and deal velocity.