Own products supporting post-close loan operations, including servicing, payments, money movement, valuations, and vendor integrations. Build roadmaps, prioritize backlogs, coordinate engineering and operational stakeholders, troubleshoot production issues, and improve processes through automation and AI. Partner with Treasury, Servicing, Capital Markets, Compliance, and Operations while defining metrics, measuring ROI, and delivering products across their lifecycles.

Manage monthly commission calculations and payouts, validate sales data, maintain commission documentation, administer Spiff, and resolve discrepancies. Analyze payout trends, internal equity, and plan effectiveness; model proposed compensation changes; and collaborate with Sales, Operations, and leadership on incentive plan design and quarterly reviews. Serve as the commission subject matter expert and support related projects.