Review and resolve potentially fraudulent transactions, applications, and identity theft claims; monitor live transaction activity; communicate with cardholders; report trends to leadership; meet fraud KPIs and SLAs while minimizing disruption to genuine customers.

Senior marketing designer responsible for creating digital, performance, and physical marketing assets across 14+ co-branded partner programs. Design responsive landing pages in Webflow, manage print production and prepress, maintain design systems, navigate partner compliance reviews, and collaborate with marketing, product, and commercial teams to deliver high-quality, brand-compliant creative at scale.

Build and maintain email templates and content catalogs in Braze, design AI-assisted automations and an AI QA layer, perform end-to-end human QA and inbox testing, validate links/UTMs and deep links, troubleshoot HTML/Liquid, and support campaign builds and versioned documentation.