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Senior HR Business Partner to support US organization and GTM/commercial leaders. Act as strategic advisor, coach managers, handle complex employee situations, design manager capability interventions, drive people programs, use people data to surface org health, and apply AI tools to automate and accelerate HR workflows. Support full employee lifecycle and partner on retention, engagement, and org design in a fast-paced, high-growth, remote environment.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.