Leads Helium 10’s product marketing and content marketing strategy, including positioning, messaging, go-to-market planning, SEO/AEO/GEO visibility, editorial standards, campaigns, market research, and performance analytics. Advises product leadership, partners cross-functionally to drive growth, and manages a team of five. The role requires scaling content and product marketing programs in a SaaS and marketplace e-commerce environment while connecting product innovation to revenue outcomes.

Lead Helium 10’s customer experience organization, overseeing Customer Success, Support, Managed Services, and Sales. Develop scalable human- and AI-powered strategies that improve adoption, retention, renewals, expansion, and revenue. Build customer health programs, optimize lifecycle processes, advocate for customer needs, partner cross-functionally on product strategy, and develop high-performing teams across a B2B SaaS environment.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.