Top Tech Jobs & Startup Jobs in Los Angeles, CA

Own and grow strategic enterprise accounts across providers, payers, and technology organizations. Generate pipeline, secure new logos, and lead complex software sales cycles from discovery through close. Position identity solutions for workforce, customer, and embedded use cases while engaging technical, business, and executive stakeholders. Build account plans, forecast accurately, collaborate with sales engineering, customer success, leadership, and partners, and connect identity capabilities to security, efficiency, compliance, revenue, and customer experience outcomes.

Leads the global customer experience operations function across Customer Success, Support, Professional Services, and Renewals. Develops retention and expansion strategies, customer journey processes, CX technology roadmaps, analytics, executive reporting, capacity planning, and incentive operations. Builds a high-performing operations team using AI and automation while partnering with Revenue Operations to improve net retention and ARR growth.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Leads go-to-market strategy and execution for an assigned solution area. Defines target accounts, sales processes, commercial models, partner engagement, and complex deal support. Aligns Sales, Product, Marketing, and partners on campaigns, content, product feedback, and revenue priorities. Analyzes pipeline, bookings, conversion, and win/loss data to improve performance, while developing AI-enabled workflows to increase execution speed, quality, and consistency.

Owns the go-to-market strategy and operating plan for an assigned solution area, including account prioritization, sales processes, commercial models, partner alignment, deal support, campaigns, and performance improvement. Partners with Sales, Product, Marketing, and executives to drive pipeline and bookings. Analyzes conversion and win-loss data, incorporates customer feedback into product priorities, and develops AI-enabled workflows to improve field execution.

Leads Ping Identity’s GTM Solutions Management function, translating solution strategy into portfolio priorities, sales motions, commercial models, and scalable execution. Oversees team development, account prioritization, campaigns, content roadmaps, product feedback, performance analytics, and pipeline recovery. Aligns Sales, Product, Marketing, Finance, Customer Success, Operations, and partners through executive steering committees and cross-functional decisions. Requires strong enterprise GTM strategy, deal structuring, data analysis, executive communication, people leadership, and practical AI application experience.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Leads the global multi-tenant Site Reliability Engineering organization, setting strategy, operating models, reliability roadmaps, and production standards. Oversees managers and senior technical leaders while driving Kubernetes adoption, platform modernization, DevOps, infrastructure automation, observability, incident response, disaster recovery, capacity planning, change governance, and operational risk reduction. Partners across engineering, product, security, customer success, and program management to deliver reliable global SaaS services and develops organizational talent, metrics, and succession plans.

Leads technical strategy, governance, and service delivery for complex global enterprise accounts. Advises C-suite stakeholders, develops global TAM frameworks and KPIs, manages at-risk accounts, shapes product strategy, and integrates AI, LLMs, and predictive analytics into technical account management. Serves as a cybersecurity architecture and enterprise IAM thought leader while driving technical enablement, organizational strategy, and executive industry engagement.