Leads Genentech Customer Engagement’s internal operations and shared services, including meetings and logistics, contract sales force support, activation, tools and training, and administrative business partner services. Establishes service models, standards, governance, capacity planning, performance dashboards, vendor management, and continuous-improvement priorities. Manages leaders and specialized teams, develops talent, supports adoption of new ways of working, and partners across field, enterprise, and operations functions to improve service quality and business effectiveness.

Leads Customer Engagement Enterprise Operations, overseeing portfolio intake, prioritization, sequencing, governance, launch readiness, initiative delivery, and executive reporting. Manages operations leaders and builds enterprise capabilities, standards, and operating models. Integrates field-sponsored work and RBO support while optimizing resources, dependencies, capacity, and outcomes. Partners with senior leaders across a complex matrixed organization to drive transformation, accountability, continuous improvement, and disciplined execution.