Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Leads complex, cross-functional marketing projects from planning through completion; establishes governance, manages scope, risks, issues, dependencies, and stakeholder accountability; facilitates collaboration and reporting; and improves PMO methodologies, templates, and processes using Asana and related tools.

Manage client-facing projects from kickoff through closeout, ensuring delivery on schedule, within scope, and on budget. Coordinate internal teams, vendors, project resources, budgets, schedules, risks, and scope changes. Maintain project documentation and pipeline reporting, escalate issues to stakeholders, and oversee project handoff to operations. The role requires strong analytical, organizational, communication, scheduling, and project management skills, along with substantial enterprise software or professional services experience.