The Senior Principal, Clinical Informatics leads workflow design and delivery of clinical decision support solutions across various care settings, ensuring high-quality execution and customer adoption while mentoring team members and providing cross-functional collaboration.

Manage a portfolio of healthcare clients to ensure renewals, minimize churn, and drive expansion. Build stakeholder relationships, analyze product usage, deliver business reviews, negotiate contracts, forecast pipeline in Salesforce, and collaborate with sales and customer success to meet account goals.

Solutions Engineers at Elsevier work with Account Managers to understand client needs, deliver technical presentations, and drive the sales process. Responsibilities include pre-sales support, conducting demos, and ensuring successful implementation post-sale to maintain client satisfaction and generate referrals.