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Provide operational support for enterprise tools and SaaS platforms, handle incidents and ServiceNow ticketing, perform user access and configuration tasks, monitor platform health, support FedRAMP/compliance requests, and contribute to change management, documentation, and continuous improvement.

Drive new-logo enterprise sales by owning the full sales cycle: prospecting, qualification, discovery, solution alignment, negotiation, and closing. Build and manage a robust pipeline using tools like 6sense, Salesloft, Salesforce and Clari, collaborate with BDRs and cross-functional teams, run targeted account-based campaigns, and maintain CRM discipline to progress Greenfield opportunities in target verticals.

The Vice President of Renewal Management will lead strategies to optimize renewal rates and customer retention, leveraging AI and automation to enhance operational efficiency and drive results across teams.

Lead Genesys' global sales operating system and a ~40-person team to define multi-year direct and indirect GTM strategy, partner programs, AI-enabled sales transformation, KPI-driven performance reviews, and executive decision frameworks to drive scalable revenue growth.

Lead HR transformation by developing a global knowledge management strategy, ensuring accurate AI-ready content, and fostering collaboration across HR and IT.

Design and deliver enterprise AI applications, establishing best practices, collaborating with stakeholders, and ensuring compliance and scalability in solutions.

Lead a team driving sales of AI-powered customer experience solutions, coaching specialists, and shaping territory strategies to enhance customer outcomes.

This role involves leading the design and implementation of the ServiceNow platform, aligning solutions with business goals, and guiding technical teams. Responsibilities include managing integrations, ensuring platform governance, mentoring staff, and advocating for best practices.

The AI and Experience Orchestration Director leads AI-powered customer experience initiatives, collaborates with stakeholders, and drives sales strategies in the Genesys AI portfolio.