Provide phone-based technical support for Canon inkjet printer customers. Responsibilities include troubleshooting routine and complex issues, researching resolutions with software and network tools, documenting interactions, escalating cases, supporting purchases on Canon’s website, and delivering timely customer service. The role requires multitasking across multiple applications in a remote, fast-paced environment while maintaining accurate decisions and positive customer interactions.

Drive sales of Canon production print hardware, software, and services through independent dealers. Lead opportunity development, demonstrations, technical consulting, training, pipeline management, and deal closure with commercial print and corporate production customers. Provide expertise in printing workflows, color management, and business development while communicating customer feedback internally. This virtual, field-based role requires up to 75% travel and frequent driving.