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Train under supervision to manage workers' compensation claims from intake to resolution. Investigate incidents, review medical records, communicate with injured workers and providers, make compensability decisions, document activity in claim systems, control costs and reserves, ensure legal compliance, and collaborate with internal teams to achieve optimal claim outcomes.

Investigate and manage workers' compensation claims by reviewing policies, interviewing parties, preparing reports, setting reserves, recommending adjustments, obtaining documentation, collaborating on claim-handling improvements, and ensuring timely, equitable settlements in accordance with laws and best practices.

Manage workers' compensation claims under supervision: investigate, interview claimants/witnesses, evaluate liability, set reserves, prepare reports, administer benefits, assist in settlements and trial preparation, and participate in file reviews and audits.

Support data-driven operations by sourcing, integrating, validating, and transforming data; build and maintain dashboards, agency scorecards, and reports; analyze KPIs to identify improvement and cross-sell opportunities; measure campaign effectiveness; ensure data quality; partner with stakeholders and technology teams; support monthly reviews and ad-hoc analytics requests.

The ESIS Claims Representative is responsible for managing workers' compensation claims, ensuring compliance, maintaining documentation, and communicating with stakeholders while delivering exceptional customer service.